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The Incentive Research Foundation has released their 2019 Industry Outlook on Merchandise, Gift Cards and Event Giving, revealing the following:

January 14, 2019
Contact: Heidi Chatfield - All Star Incentive Marketing
P: 508-347-7672
E: heidi@incentiveusa.com

How important is the customer experience? It’s the culmination of every moment interacting with your company: from your marketing or website process to your sales reps or phone operators to the delivery experience and beyond. Every moment spent with that customer or end recipient reflects on you. How you manage the customer experience says everything about your brand. When the employee is the customer, are you intentionally consistent to your brand attributes?

Peer-to-peer recognition is the genuine expression of appreciation exchanged between co-workers. Social recognition is the process of providing employees with the tools to create public and meaningful relationships with each other