“If you build it, they will come….” Not so true today in the Casino industry. Casino operators are becoming more and more customer centric, investing heavily in customer loyalty programs in an effort to strengthen their relationship with players. Personalizing the experience will help to build an emotional connection with your players to keep them coming back and spending more.
Topics: Gaming, Non-cash Rewards, Blog, Customer experience, customer loyalty, Customer Loyalty Programs, customer relationships, emotional engagement, Holiday Gift Promotions, Holiday Shopping Event, incentives and rewards, loyalty and reward programs, merchandise rewards, positive gaming experience
An effective customer loyalty program targets a specific audience, offers meaningful rewards, and provides a seamless and engaging experience for participants. Studies prove that it is 6-7 times more cost effective to retain existing customers than to acquire a new customer, yet 85% of consumers who are enrolled in a loyalty program haven’t heard a single word since they signed up according to ACI Worldwide.
Topics: Blog, Build Customer Loyalty, customer loyalty, Customer Loyalty Programs, Loyalty
Topics: Employee Recognition, Gaming, Blog, customer loyalty, employee engagement, Service Recognition
I am rapidly approaching my 10-year anniversary with my company. It’s a family-owned business so already has a friendly built-in quality about it that makes it feel familiar before you even get to know anyone. I have made lifelong friends over the years – some have left and keep in touch and some are still here alongside me.
Topics: Employee Motivation, Employee Wellness, Engagement, Blog, customer loyalty, Employee Appreciation, employee engagement, Loyalty, Motivating Employees, recognition, Rewards Program, Wellness Programs
Improve your bottom line by better engaging your employees!!
Topics: Employee Recognition, Blog, customer loyalty, employee engagement, Incentive Marketing, Rewards, Safety Incentives
Channeling Jack Nicholson, Ronald Reagan with a dash of Clint Eastwood, Steve Wynn proved why he is truly a legend in the gaming industry.
Topics: Gaming, gaming reward program, Blog, customer loyalty, Incentive Marketing, loyalty program
Topics: Blog, customer loyalty, Loyalty, loyalty program
SMS Audio is a first-class audio headphone and accessories brand, SMS Audio, LLC is dedicated to improving the way people experience music. SMS Audio combines technology, function and style to bring the highest caliber of sound, comfort and fashion to every product.
Topics: Player Loyalty, Blog, consumer electronics show, customer loyalty, electronics, Motivating Employees
By Brian Galonek
Topics: Engagement, Blog, customer loyalty, employee engagement, Incentive Programs
Just read a great post by Peter Guber, former Chairman of Sony Pictures, on linkedin. He reminds us all that failures are learning opportunities as long as we allow them to be.
Topics: Blog, customer loyalty, employee engagement