All Star - Blog

    Managing the Customer Experience in Employee Programs

    Posted by heidi on 12.18.2018

    Customer Experience

    How important is the customer experience? It’s the culmination of every moment interacting with your company: from your marketing or website process to your sales reps or phone operators to the delivery experience and beyond. Every moment spent with that customer or end recipient reflects on you. How you manage the customer experience says everything about your brand. When the employee is the customer, are you intentionally consistent to your brand attributes?

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    Topics: Customer experience, Incentives for Employees, Motivate Employees, Reward Employees

    The Power of Social Recognition

    Posted by brian on 12.11.2018

    Incentive Program Social Recognition

    Peer-to-peer recognition is the genuine expression of appreciation exchanged between co-workers. Social recognition is the process of providing employees with the tools to create public and meaningful relationships with each other

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    Topics: Incentives for Employees, Motivate Employees, Reward Employees, Social Recognition

    The Role of Charitable Giving in Reward & Recognition Programs

    Posted by brian on 11.09.2018

    Charitable Giving in Reward & Recognition Programs

    Can being charitable and “giving back” attract and retain employees and increase customer loyalty? Research suggests that it does. Charitable giving also plays a role in employee reward and recognition programs.

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    Topics: Employee Reward and Recognition Programs, Customer Loyalty Programs, Incentive Programs, Motivate Employees, Charitable Giving

    Is Your Company Culture based on Brand Assets?

    Posted by heidi on 10.31.2018

    Company Culture

    One of the biggest changes in the 21st century is the way in which companies are valued. In the past, company value was calculated based on hard assets such as land, buildings, equipment, products/inventory and factories, etc. Today, over 80% of a company’s value is tied to less tangible factors, such as brand value, customer data, relationships, leadership quality, algorithms and more. Harvard Business Review now believes that competitive advantage goes to companies that manage human capital effectively rather than companies that manage finances effectively.

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    Topics: employee engagement, Incentives for Employees, Motivate Employees, Company Culture

    Safety Suffers in Corporate Silos

    Posted by brian on 06.11.2015

    SiloThe idea – and the complaint – that safety and health departments operate out of organizational “silos” has been around for decades. You can trace it back to the creation of OSHA in 1971. Safety and health then became a compliance policing function in many companies. And many employers were angered at OSHA’s sudden intrusion into their operations. As a result, management put safety and health departments and personnel in a silo separated from mainstream business activity. For some employers angered at OSHA, the further distance between safety and the rest of the operations, the better. And so, in a number of business-case scenarios, began safety’s segregation – a cause of frustration, resentment and insecurity for many safety and health professionals that persists to this day.

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    Topics: Engagement, OSHA, Blog, Build Customer Loyalty, Drive Sales, Improve Safety, Increase Performance, Motivate Employees, recognition, Rewards Programs, safety

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