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How disengaged workers both increase costs and reduce revenue

By Brian Galonek

Great article, not just a sales person but for all, that I came across in Linkedin. I know I have been Jane more than once.

Just read a great post by Peter Guber, former Chairman of Sony Pictures, on linkedin.  He reminds us all that failures are learning opportunities as long as we allow them to be.

Something to think about when working on best practices in engaging your employees. What is the best time of day for certain tasks?

Simple but effective. During a recent visit to my local grocer I was reminded how even simple recognition can make someone's day. There is a bell near the exit door with a sign that states "ring the bell if you experienced great customer service today". As a happy customer was leaving the store she rang the bell. At that moment all of the associates stopped what they were doing; they smiled, simultaneously clapped their hands and applauded each other for a job well done. The smiles remained on their faces as they went back to work.

"Only those who will risk going too far can possibly find out how far they can go."
-- T.S. Eliot

The implications of this Forbes article are far ranging but from the standpoint of Employee Engagement the message is clear.  Companies that ignore the need to interact with their employees on a higher level than was normal in decades past risk finding themselves the victim of destructive undercurrents at the hands of their own staff.