All Star - Blog

    Casinos: Build an Emotional Connection with your Players

    Posted by Ed Jr. on 09.07.2017

    “If you build it, they will come….”  Not so true today in the Casino industry. Casino operators are becoming more and more customer centric, investing heavily in customer loyalty programs in an effort to strengthen their relationship with players. Personalizing the experience will help to build an emotional connection with your players to keep them coming back and spending more.

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    Topics: Blog, Customer experience, customer loyalty, Customer Loyalty Programs, customer relationships, emotional engagement, Gaming, Holiday Gift Promotions, Holiday Shopping Event, incentives and rewards, loyalty and reward programs, merchandise rewards, Non-cash Rewards, positive gaming experience

    Creating an Effective Customer Loyalty Program

    Posted by admin on 05.22.2017

    An effective customer loyalty program targets a specific audience, offers meaningful rewards, and provides a seamless and engaging experience for participants. Studies prove that it is 6-7 times more cost effective to retain existing customers than to acquire a new customer, yet 85% of consumers who are enrolled in a loyalty program haven’t heard a single word since they signed up according to ACI Worldwide.

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    Topics: Blog, Build Customer Loyalty, customer loyalty, Customer Loyalty Programs, Loyalty

    Raising Employee Engagement While Increasing Patron Loyalty

    Posted by gary on 08.05.2015

    0815

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    Topics: Blog, customer loyalty, employee engagement, Employee Recognition, Gaming, Service Recognition

    Friendship ROI

    Posted by tara on 10.17.2014



    I am rapidly approaching my 10-year anniversary with my company.  It’s a family-owned business so already has a friendly built-in quality about it that makes it feel familiar before you even get to know anyone.  I have made lifelong friends over the years – some have left and keep in touch and some are still here alongside me.

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    Topics: Blog, customer loyalty, Employee Appreciation, employee engagement, Employee Motivation, Employee Wellness, Engagement, Loyalty, Motivating Employees, recognition, Rewards Program, Wellness Programs

    Visit All Star at ATA - booth #713

    Posted by joe on 10.05.2014

    Improve your bottom line by better engaging your employees!!

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    Topics: Blog, customer loyalty, employee engagement, Employee Recognition, Incentive Marketing, Rewards, Safety Incentives

    This year's G2E Keynote Address by Steve Wynn...

    Posted by gary on 10.03.2014



    Channeling Jack Nicholson, Ronald Reagan with a dash of Clint Eastwood, Steve Wynn proved why he is truly a legend in the gaming industry.

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    Topics: Blog, customer loyalty, Gaming, gaming reward program, Incentive Marketing, loyalty program

    It’s All About The Customer!

    Posted by tim on 02.07.2014

    customer-experience-understanding

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    Topics: Blog, customer loyalty, Loyalty, loyalty program

    SMS Audio…by 50 Cent

    Posted by allison on 01.31.2013

    SMS Audio is a first-class audio headphone and accessories brand, SMS Audio, LLC is dedicated to improving the way people experience music. SMS Audio combines technology, function and style to bring the highest caliber of sound, comfort and fashion to every product.

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    Topics: Blog, consumer electronics show, customer loyalty, electronics, Motivating Employees, Player Loyalty

    Loyal Workers – As Important As Loyal Customers

    Posted by brian on 12.13.2012

    How disengaged workers both increase costs and reduce revenue

    By Brian Galonek

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    Topics: Blog, customer loyalty, employee engagement, Engagement, Incentive Programs

    Dealing with the Turkeys in Your Life – appropriate for today

    Posted by allison on 11.22.2012

    Just read a great post by Peter Guber, former Chairman of Sony Pictures, on linkedin.  He reminds us all that failures are learning opportunities as long as we allow them to be.

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    Topics: Blog, customer loyalty, employee engagement

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