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Great article, not just a sales person but for all, that I came across in Linkedin. I know I have been Jane more than once.

Just read a great post by Peter Guber, former Chairman of Sony Pictures, on linkedin.  He reminds us all that failures are learning opportunities as long as we allow them to be.

With a business based on building and strengthening relationships, our customer service team is very much a part of the overall success.  Our ability to treat each customer as an individual helps us to deliver a superior product.  It is not easy to convince a perfect stranger on the other end of the phone line to put their trust in you and to resolve their issue to their satisfaction.

The HDR-AS15 Sony Action Cam Camcorder is a rugged, wearable full HD video camcorder with built in Wi-Fi.  Weighing in at just 3.2 ounces (with battery) it lets you capture your adventures on the mountain, in the water, and anywhere else you go for your adrenaline fixes.

The Consumer Electronics Association (CEA) Oct. 18 put a name to the next generation of home displays, putting the Ultra HD tag on giant screens with more than eight million pixels of resolution, four times the resolution of today’s widely available HDTVs. To earn the Ultra HD designation, which requires resolution of at least eight million active pixels (minimum 3,840x2,160), displays must have an aspect ratio of at least 16x9 and must have a digital input capable of carrying native 4K video, instead of relying solely on up-converting.

Don't underestimate trophy value.

Something to think about when working on best practices in engaging your employees. What is the best time of day for certain tasks?

PPAI – the Promotional Product Association International has announced a new and different idea designed to focus a week long spotlight on the logo products industry worldwide. “Promotional Products Work!™ Week” will take place February 25th through March 1st 2013. The mission is to demonstrate the value of both promotional products and the professional sales consultants who make them available to you.

The Dell XPS 13 Ultrabook is a razor thin, ultraportable laptop that features an edge-to-edge 13 inch gorilla glass display, durable aluminum, cool touch and a battery that lasts up to 8 hours.

Simple but effective. During a recent visit to my local grocer I was reminded how even simple recognition can make someone's day. There is a bell near the exit door with a sign that states "ring the bell if you experienced great customer service today". As a happy customer was leaving the store she rang the bell. At that moment all of the associates stopped what they were doing; they smiled, simultaneously clapped their hands and applauded each other for a job well done. The smiles remained on their faces as they went back to work.