All Star - Blog

    Casinos: Build an Emotional Connection with your Players

    Posted by Ed Jr. on 09.07.2017

    “If you build it, they will come….”  Not so true today in the Casino industry. Casino operators are becoming more and more customer centric, investing heavily in customer loyalty programs in an effort to strengthen their relationship with players. Personalizing the experience will help to build an emotional connection with your players to keep them coming back and spending more.

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    Topics: Blog, Customer experience, customer loyalty, Customer Loyalty Programs, customer relationships, emotional engagement, Gaming, Holiday Gift Promotions, Holiday Shopping Event, incentives and rewards, loyalty and reward programs, merchandise rewards, Non-cash Rewards, positive gaming experience

    Customer-facing employees are your brain and your backbone.

    Posted by allison on 03.11.2013

    The 12 Trends That Will Rule Products In 2013

    Think 2013 will spell the end of good old analog and human interaction? Eh, not so fast according to a group of agency experts.

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    Topics: Blog, Customer experience, Rewards Program


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