How important is the customer experience? It’s the culmination of every moment interacting with your company: from your marketing or website process to your sales reps or phone operators to the delivery experience and beyond. Every moment spent with that customer or end recipient reflects on you. How you manage the customer experience says everything about your brand. When the employee is the customer, are you intentionally consistent to your brand attributes?
Peer-to-peer recognition is the genuine expression of appreciation exchanged between co-workers. Social recognition is the process of providing employees with the tools to create public and meaningful relationships with each other
Can being charitable and “giving back” attract and retain employees and increase customer loyalty? Research suggests that it does. Charitable giving also plays a role in employee reward and recognition programs.
Distractions are the same for all workers, whether they are part of an organization with 50 employees or 50,000. And so it would only seem right to assume that the business world has provided all entities, no matter their size, with the solutions they need to keep workers safe on the job. The truth, however, is that larger companies have always enjoyed many advantages over their smaller brethren. The kind of advantages that come naturally as a result of simply being bigger, such as: